Something off? We'll help
The most common questions, with what to do about them. Can't find yours? Drop us a line at the bottom.
The sticker doesn't show up in WhatsApp
- A pack needs at least 3 stickers. Until then, the button to send it to WhatsApp doesn't appear. The little bar under the pack name shows how many are missing.
- Update WhatsApp in the App Store. Old versions sometimes don't accept packs from other apps.
- WhatsApp needs to be installed on this iPhone. After you tap Add to WhatsApp, confirm in WhatsApp when it opens.
- On the free plan, the video before sending has to play all the way through. If you close it early, the pack doesn't go.
The sticker is frozen or too big
Animated stickers run up to 5 seconds: kept short, they stay smooth and fit the size WhatsApp accepts. If the GIF or video is long, only the first 5 s go in, and if it ends up too big the app tells you.
Best fix: open the Trim tool in the editor and pick a shorter slice, the best part. The shorter it is, the smaller and smoother the sticker gets.
The X link won't download
- The post has to be public: posts from protected accounts won't open.
- The post has to have a GIF or video. Photos and plain text can't become stickers through a link.
- Check the post wasn't deleted, and copy the link again with X's Share › Copy link.
- No internet, no luck: try again when you're back online.
GIPHY and Tenor links work too. Instagram posts don't yet: in that case, use a video from your library.
I bought Pro and it didn't show up
Tap Restore purchases. You'll find that button in Settings (the gear in the corner of the Studio) and on the Pro screen. Make sure the iPhone is signed in with the same Apple ID you bought with.
Pro is lifetime: it's yours forever, even on a new iPhone, without paying again.
I got a new iPhone. What about my stickers?
Stickers are kept only on your iPhone, because the app has no account or cloud. If you backed up your old iPhone (iCloud or computer) and restored it on the new one, they come along. Packs that already went to WhatsApp stay in WhatsApp.
Magic cutout didn't find anyone
The cutout works best when the person, pet or object stands out, is well lit and separate from the background. If it can't find anything, try another part of the video or a sharper photo.
Does it work on Android or iPad?
The app is made for iPhone, with iOS 17 or newer. But the stickers you send work for everyone in the chat, Android folks included.
Still not working? Tell us your iPhone model, your iOS version and what happened (if it was with a link, send that too). [email protected]
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